Thank you for choosing Office Furniture Designs, a division of ACCRA Corporation. We are committed to delivering your office solutions safely and efficiently across Australia. Please review our shipping guidelines below to understand how your order will be processed and delivered.
We strive to get your workspace set up as quickly as possible. Lead times vary depending on the nature of the products ordered:
Stocked Items: Orders containing standard, stocked inventory are typically dispatched from our warehouse within 3β5 business days of order confirmation.
Customised & Non-Stock Items: For items that are made-to-order, customized to your specifications, or not currently held in local stock, lead times will be quoted on a case-by-case basis. Our team will contact you following your order to provide a specific estimated timeframe.
The shipping rates calculated at the time of checkout are based strictly on metropolitan, ground-floor locations only.
Standard Metro Delivery: Covers street-level/ground-floor access within major Australian capital city metropolitan areas.
Non-Metro & Regional Areas: If your delivery address falls outside of these standard metropolitan zones, a shipping surcharge may apply.
Special Access: Deliveries requiring stairs, lift access, or specific site inductions may incur additional fees. Please see Section 5 regarding potential charges for uncommunicated site access obstacles.
Note: If your order is flagged for a surcharge based on your location or delivery requirements, a member of our team will contact you with a formal quote for the additional costs before the order is despatched.
Once your order has been dispatched, for orders leaving our primary warehouse in Melbourne, you will receive a notification via email containing your tracking information or delivery details. For orders leaving one of our distributor warehouses, you will be encouraged to contact our sales department directly for tracking information. Send email or call 1300 881 151
Β Please ensure someone is available on-site to receive the goods during business hours, as redelivery fees may apply for missed shipments.
For large-scale furniture fitouts or bulky items, we may use specialized furniture freighters to ensure the safety of your items. If you have specific delivery instructions (e.g., restricted loading docks or specific delivery windows), please include these in the order notes or contact us immediately after placing your order.
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5. Site Access & Unforeseen Delivery Obstacles Our delivery and installation quotes are based on the premise of clear, safe, and unobstructed access to the designated area. It is the customer's responsibility to ensure that the site is prepared for delivery, including the availability of functional lifts, cleared pathways, and adequate clearance for goods.
In the event that our team encounters unforeseen obstaclesβsuch as the lack of direct lift access, blocked routes, or restricted entryβthat were not communicated prior to the delivery date, Office Furniture Designs reserves the right to charge additional fees to cover the cost of extra labor, equipment, or time required to complete the installation.
These additional costs may be incurred up to the total value of the original delivery or installation quote. For example, if the initial delivery/installation fee was $500 (ex. GST) and access issues require significant additional time or staffing to resolve, an additional charge of up to 100% of the initial quoted cost may be applied. Our team will endeavor to communicate these challenges and associated costs with you as they arise on-site to ensure the project can proceed safely.
Questions? If you have any questions regarding shipping to your specific location, please contact our customer service team prior to placing your order.
